Returns

We offer a return and a refund policy for our products only if there is a supporting unboxing video.

Important: Unboxing Video Requirement

To be eligible for a return or replacement due to damage or defect, customers must record a clear unboxing video at the time of opening the package. This video must:

• Begin before the package is opened

• Clearly show the shipping label, sealed box, and product condition

• Be shared with us within 24 hours of delivery

Returns or claims without an unboxing video will not be accepted.

• This step helps us validate any damage during transit and ensures a smooth resolution for both sides.

• For more details or to initiate a return, please contact us at designstudiolume@gmail.com